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  1. CheckMate
  2. FAQ

FAQ

Orders & Checkout

  • What is your lead time?
  • Can I cancel or change my order?
  • Can I place an order over the phone?
  • Do you charge sales tax?
  • The item I want is out of stock. What do I do now?
  • Do you allow back orders?

Shipping

  • Has my order shipped yet?
  • Where Is My Package Coming From?
  • What shipping carrier do you use?
  • When will my order ship?
  • What are your shipping restrictions?
  • Do you ship internationally?

Billing & Refunds

  • When is my card charged?
  • What forms of payment do you accept?
  • How long does it take for a refund to appear on my card?
  • Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?
  • Do you allow Cashier's Checks or Money Orders?
  • How long does it take for me to get a refund?

Returns & Warranty

  • Submit a Warranty Claim
  • Can I cancel my order?
  • How do I return my order?
  • Can I exchange my order instead of returning it?
  • What is your return policy?
  • What is your warranty?

Product FAQ

  • When will this be back in stock?
  • What size magazine does my 1911 need?

Website

  • What are your Terms and Conditions?
  • What is your Privacy Policy?

Military / Law Enforcement

  • Does Check-Mate offer a MIL / LE discount?
  • How do I know if I am eligible for the MIL / LE discount?
  • I'm Law Enforcement in a restricted state, can I order High Capacity mags?

Dealers

  • Can I order samples?
  • Who are your dealers and distributors?
  • How do I become a Dealer?
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