FAQ

Orders & Checkout

• What is your lead time?
• Can I cancel or change my order?
• Can I place an order over the phone?
• Do you charge sales tax?
• The item I want is out of stock. What do I do now?
• Do you allow back orders?

Shipping

• Has my order shipped yet?
• Where Is My Package Coming From?
• What shipping carrier do you use?
• When will my order ship?
• What are your shipping restrictions?
• Do you ship internationally?

Billing & Refunds

• When is my card charged?
• What forms of payment do you accept?
• How long does it take for a refund to appear on my card?
• Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?
• Do you allow Cashier's Checks or Money Orders?
• How long does it take for me to get a refund?

Returns & Warranty

• Submit a Warranty Claim
• Can I cancel my order?
• How do I return my order?
• Can I exchange my order instead of returning it?
• What is your return policy?
• What is your warranty?

Product FAQ

• When will this be back in stock?
• What size magazine does my 1911 need?

Website

• What are your Terms and Conditions?
• What is your Privacy Policy?

Military / Law Enforcement

• Does Check-Mate offer a MIL / LE discount?
• How do I know if I am eligible for the MIL / LE discount?
• I'm Law Enforcement in a restricted state, can I order High Capacity mags?

Dealers

• Can I order samples?
• Who are your dealers and distributors?
• How do I become a Dealer?