All orders are automatically processed on our secure merchant processor and sent for shipping as soon as they are placed. During this process, we incur irreversible costs like packing materials, payment processing fees, and labor. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge. For orders canceled outside of our standard lead time (late orders), we may waive the cancellation fee on a case by case basis. We strictly adhere to the following cancellation policy:
-If the buyer cancels the order before it has been shipped, they will be assessed a 10% cancellation fee before credit is issued.
-If the buyer cancels the order after it has been shipped, please use the Returns Portal. The cancellation will have to be treated as a Return with all applicable fees.
-Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.